Refund & Cancellation Policy

1. Free Candidate Services — No Charges Ever

For all job seekers and candidates across Tamil Nadu, TamilVelai is completely 100% Free. Candidates are never charged for:

• Creating a candidate profile or uploading a resume;
• Searching, browsing, and applying to any job opening;
• Receiving contact or interview requests from employers.

Because candidates never make payments, refund terms apply exclusively to employers and hiring businesses purchasing digital recruitment services.

2. Candidate Contact Unlocks — Strictly Non-Refundable

When an employer unlocks a candidate record (whether individually via pay-per-unlock or using preloaded account credits), our systems instantly and permanently unmask the candidate's private personal contact details, including:

• Full verified telephone and WhatsApp mobile number;
• Direct email address;
• Original candidate resume document (PDF/DOCX).

Once these contact details are revealed on the employer's screen, the digital service has been fully consumed and irrevocably delivered. Therefore:

• No Refunds if Candidate Does Not Accept an Offer: We do not guarantee that an unlocked candidate will answer your call, attend an interview, or accept a job offer. Hiring decisions depend on mutual suitability, candidate availability, and employer terms. Lack of candidate interest is not grounds for a refund.
• No Refunds for Accidental Unlocks: Employers are requested to carefully review the candidate's visible skills, headline, experience, and location before clicking the unlock button. Accidental or mistaken clicks cannot be reversed or refunded.

3. Preloaded Unlock Credits & Featured Jobs — Non-Refundable

• Employer Credit Bundles: When an employer purchases credit packages to unlock candidate contact details in bulk, the credits are credited directly to the employer's digital wallet. Purchased credits are strictly non-refundable, non-transferable, and cannot be redeemed or exchanged for cash. Credits remain stored in the employer account for current and future hiring needs.
• Featured Job Promotions (₹499 / 30-Day Badge): When an employer upgrades an active job opening to "Featured" status, our platform immediately pins the job with a highlighted badge to the top of our homepage, search listings, and mobile feeds. Because immediate public exposure and advertising impressions begin instantaneously, featured job upgrades are strictly non-refundable once activated. If an employer chooses to close or delete a job opening early, no partial or pro-rated refund will be issued.

4. Limited Technical Exceptions (Eligible for Support Review)

We recognize that technical payment processing anomalies can occasionally happen. We will process a refund or credit adjustment only in the following specific circumstances:

5. Refund Processing Timeline & Method

Where an exception under Section 4 is approved by our billing team:

• Refund Source: All refunds are processed strictly back to the original source payment instrument (Bank Account, Credit/Debit Card, or UPI ID) through our payment gateway partner, Razorpay. We cannot issue cash, manual bank transfers, or refunds to third-party accounts.
• Turnaround Time: Once approved, the refund is initiated within 2 business days. Depending on your bank's automated settlement clearing cycle, the funds will reflect on your bank statement within 5 to 7 working days.

6. How to Report a Billing Issue

To submit a billing inquiry or report a technical double-charge, please write to our billing desk within 48 hours of the transaction with the following information:

1. Registered Employer Company Name and Email Address;
2. Razorpay Payment ID (e.g., pay_xxxxxxxxxxxxxx) and Order ID;
3. Transaction Date, Time, and Exact Amount Deducted;
4. Screenshot of the payment receipt or bank deduction message.